Terms and Conditions

Effective from July 28, 2026

1. Service provider

The service provider is AVATOMIS s.r.o., registered office B. Martinů 1885/2, 741 01 Nový Jičín, company ID 09765492, VAT ID CZ09765492, Registered with the Regional Court in Ostrava, Section C, File 84235. Contact: info@avatomis.com, +420 603 537 090.

These terms govern cooperation on websites, e-commerce stores, WordPress solutions, custom-coded websites, SEO, PPC, social media, copywriting, graphic design, logo design, photography, technical audits, maintenance, malware removal, speed optimization, AI integrations and other digital services.

2. Order and scope

An order is created by confirming a price offer, email agreement, contract, order form or another written agreement that clearly defines the service scope, price, deadline and materials needed for delivery. Work outside the confirmed scope is treated as a change request unless agreed otherwise.

The inquiry forms on this website are non-binding. Before a consumer concludes a distance contract, the individual offer states the main characteristics of the service, the total price including VAT, payment and delivery terms, the duration of the commitment and any other mandatory information. Unless stated otherwise, an offer is valid for 14 days.

3. Client responsibilities

The client is responsible for the accuracy of supplied materials and for having the rights to use texts, photos, logos, trademarks, databases, products, plugins, licences and other materials supplied to us.

4. Price and payment

The price follows the confirmed offer or current agreement. All prices displayed on this website include VAT; an individual consumer offer always states the total price including VAT. For larger projects we may request a deposit, partial payments or payment before final handover. Late payment may pause work, support, handover or launch.

5. Delivery and approval

Outputs are delivered electronically, through a test version, administration access, files, deployment or another agreed method. The client should check the output and send specific comments without unnecessary delay. Any agreed acceptance procedure does not limit a consumer’s mandatory rights arising from defective performance.

6. Third-party services

Websites, e-shops and marketing often depend on third-party services such as hosting, domains, email, payment gateways, analytics, advertising systems, social media, maps, plugins, templates, APIs, AI tools or external libraries. We are not responsible for their outages, price changes, rule changes or termination unless caused directly by us.

7. SEO, PPC and business results

For SEO, PPC, social media, content, AIO and other marketing services, specific search positions, traffic, number of inquiries, sales, conversion price or audience reactions cannot be guaranteed. Results depend on competition, budget, offer, reputation, seasonality, platform algorithms, website condition and approval speed.

8. Licences and intellectual property

After full payment, the client receives the right to use delivered outputs for the purpose they were created for. This does not apply to third-party tools, libraries, open-source software, plugins, fonts, photos, templates or stock materials governed by their own licences.

9. Liability

We are liable only for direct demonstrable damage caused by our breach of duties. To the maximum extent permitted by law, total liability is limited to the amount actually paid for the specific service related to the damage. This limitation does not affect consumer rights or cases where liability cannot legally be excluded or limited.

10. Complaints and support

A complaint may be submitted to the postal or email address stated above. Please identify the service and defect and state the requested remedy. We will issue confirmation of the date, content and requested method of resolution and your contact details. A consumer complaint will be resolved, including remedy, no later than 30 days after submission unless a longer period is agreed. Changes outside the agreed scope are billed separately.

Where consumer law applies, the consumer may require the defect to be remedied. If we fail to remedy it within a reasonable time, refuse to do so, the defect recurs or constitutes a material breach, the consumer may request a reasonable price reduction or withdraw from the contract where permitted by law.

11. Consumer right of withdrawal

A consumer who concludes a distance contract generally has the right to withdraw without giving a reason within 14 days from conclusion. The withdrawal may be sent by email or post using any clear statement; the model form below may be used but is not mandatory.

We will begin providing a service before the end of the withdrawal period only at the consumer’s explicit request. If the consumer then withdraws, they must pay a proportionate part of the agreed price for performance already provided. The right to withdraw expires only after the service has been fully performed, provided performance began with the consumer’s prior express consent and after they were informed that full performance would cause the right to expire.

Where applicable, the consumer receives these instructions and the model form in a format they can retain together with the individual offer or contract confirmation.

12. Alternative dispute resolution

Consumers may contact the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Prague 2, website coi.gov.cz/informace-o-adr/, as the competent body for out-of-court consumer dispute resolution.

13. Model withdrawal form

14. Governing law

These terms are governed by the laws of the Czech Republic. If any provision is invalid or ineffective, the remaining provisions remain valid. The version effective at the time of order confirmation applies unless agreed otherwise.